Terms & Conditions

Delivery

Please note that due to high transport costs and costs of repeat deliveries, if a delivery is attempted and is rejected from site after we have given you the delivery date by email and that delivery date has not been rejected by you, Express Skylights reserves the right to charge you 10% of the order value for the transport costs to redeliver, payable before final delivery. Someone needs to be on site to accept the delivery, deliveries are most of the time kerb deliveries and you will need to have people on site to help unload the lorry. Anything that weights more than 100kg requires at least 4 persons.

Please note that when you receive your goods you must check them for damage before you sign for them. Once signed as received in good condition, claims for damaged goods are not covered (signing for items that were not checked will not cover you). If there is damage upon delivery we will action the replacement of parts within a reasonable time scale usually within 24- 48 hours. You must report any issues or faults within 5 days of delivery date. Please notify us at info@expressskylights.co.uk.

Please do not schedule in your builder or any other trades until your materials are on site as some deliveries may be delayed and we are unable to compensate you, your builder or any other trades.

Storage

All Aluminium and other parts are sent wrapped in protective packaging to avoid damage. When the delivery has arrived you need to remove the outer packaging. Do not store plastic products in the packaging or inner bags in direct sunlight. This will stop any damage occurring due to overheating. Glass units are not protected so make sure to prepare a place to store them safely if you don’t install the skylight directly.

Ordering process

Customers who use this site must agree with our terms and conditions in order to be able to place an order.

We reserve the right to update or modify the terms and conditions on this site at any time without notice.

Please ensure you reread these terms and conditions on each visit to the site.

Express Skylights ltd reserves the right to refuse any order without giving a reason, or to request further information so as to allow that order to be processed. If there are necessary questions that need answering before an order can be placed. You will receive an email upon placing an order. This is only an acknowledgement that your order has been received. It doesn’t mean that it is processed and the stated lead time has begun. The order is only placed once we notify that the order is placed.

Customer satisfaction

We take customer complaints very seriously and will respond to them as soon as is possible. If you need assistance of any kind or have a complaint about any aspect of our service or product, you can contact us on 01622 380 121 or by emailing us at info@expressskylights.co.uk.

Your statutory rights are acknowledged by Express Skylights Online Ltd, however we cannot accept responsibility for failure to deliver your goods on time. We always do our best to deliver to you on time as agreed, however we do not guarantee to deliver and we cannot accept any responsibility for any losses you may incur due to late delivery.

Data protection

We will not give your email address to any other company for any reason. We will not send unsolicited email to our customers unless you have first given your consent.